The orange light for the information button number 3 is solid

[mjrmotion]

I am running macOS Sequoia 15..1.1. The orange light for the information button number 3 is solid and I'm unable to determine what the problem is.

[Nal_NR]

Hi @mjrmotion,

Welcome to the HP Support Community. 

I'd be glad to help you! 

I understand how frustrating it must be to see the solid orange light and not know exactly what’s wrong, especially when you rely on your printer. Let’s figure this out together.

• Have you recently updated your macOS or made any changes to the printer setup?
• Is the printer connected via Wi-Fi, USB, or both?
• Are there any error messages on the HP Smart app or your computer when you try to print or scan?
• This could be a compatibility issues with your current OS. 

Let's try these steps. 

Check Printer Status in HP Smart App

• Open the HP Smart app on your Mac.
• Look for any error messages or specific warnings related to the solid orange light. It may provide details on what’s causing the issue.

Verify Wi-Fi Connection

• Ensure the printer is connected to your Wi-Fi network.
• Press the Information (i) button and the Wi-Fi button simultaneously. This should print a network configuration report, which you can review for errors.

Restart Printer and Mac

• Turn off the printer, unplug it from the power source, and leave it for 2 minutes.
• Restart your Mac.
• Plug the printer back in, turn it on, and try to reconnect.

Update Printer Firmware and Drivers

• Visit the HP Support website to download the latest drivers for the DeskJet 4155e that are compatible with macOS Sequoia 15.1.1.
• Update the printer firmware via the HP Smart app if an update is available.

Reset the Printer

• If all else fails, restore the printer to its factory settings:
  • Hold the Cancel button (X) and the Wi-Fi button together for about 5 seconds until the power button blinks.
  • Reconfigure the printer using the HP Smart app on your Mac
    
    
    Your printer is compatible with below mentioned OS. 
    
     
  • Click here for information.

Hope this helps! Keep me posted for further assistance

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