The paper Feeding is broken

[MoShafy]

The paper feeding mechanism is broken and noisy. The papers are not drawn by it and it keeps clicking with a strange sound of ''tick tick" 

I cannot contact the warranty while the printer is just 4 months old! 

Frustrated! 

[Roopa-S]

@MoShafy

Welcome to HP Forums, 
This is a great place to get support, find answers and tips. Thank you for posting your query. I'll be more than glad to help you out 🙂 

To fix the paper jam issue, please try the steps below:

Step 1: Look for jammed paper

• Clear jammed paper from the input tray
• Clear jammed paper from the output tray
• Clear jammed paper from the ink cartridge access area
• Clear jammed paper from underneath the printer
• Clear jammed paper from the ADF

Step 2: Make sure the ink cartridge carriage moves freely

Step 3: Use an automated tool to clean ink smears

Step 4: Manually clean the paper rollers inside the ink cartridge access area

Step 6: Reset the printer

For instruction: Click here

If issue persists, please contact our phone support:

Click on this link – http://www.hp.com/contacthp/ 
Select the product type. 
Enter the serial number of your device or select let HP detect your product option. 
Select the country from the drop-down. 
You should see the HP phone support number or Chat option listed. Fill the web-form. A case number and phone number will now populate for you.   

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[MoShafy]

Hi 

Thanks for your reply. 

I do not know why I cannot contact the support? The feeding mechanism is broken after only 3 months of buying the product and no need to beat around the bushes and ask me to do the silly troubleshooting which I didany times. Why I cannot send a maintenance request from the HP portal?  Intuitively, I expect to click a maintenance request without asking me to call you by phone. This is an outdated practice!!!! 

Please fix or replace this product!!! It is a quality issue, sir!!!! 

I am now stuck and need to print my work papers!! I don't know how can a printer be broken after three months?? Is it made of cardboard??? 

[MoShafy]

Hi 

Thanks for your reply. 

I do not know why I cannot contact the support? The feeding mechanism is broken after only 3 months of buying the product and no need to beat around the bushes and ask me to do the silly troubleshooting which I did many times. Why I cannot send a maintenance request from the HP portal?  Intuitively, I expect to click a maintenance request without asking me to call you by phone. This is an outdated practice!!!! 

Please fix or replace this product!!! It is a quality issue, sir!!!! 

I am now stuck and need to print my work papers!! I don't know how can a printer be broken after three months?? Is it made of cardboard??? 

Please, and kindly, replace or fix this broken printer, if you kindly do not mind.

[MoShafy]

Oops!

We can't find that page, but here's the good news - we've got other ways to find what you need.

This the CONTACTHP page 

Funny !