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HP Recommended
HP DeskJet 2724 All-in-One Printer
Microsoft Windows 10 (64-bit)

The following lights are blinking: power, color ink, paper feed, and i.  The printer isn't printing at all.  When I try to change the ink, I open the door and the ink cartridges don't even come to the center so I can remove them.  Basically my printer is frozen with lights blinking.  There is no paper jam.  I turned it off and on again.  I unplugged it and plugged it in again.  Every time it comes on the lights just blink non-stop.  I have pressed and held the power button and the lights go off for about 5 seconds and then they start blinking again.  Please help me get this printer working.  I bought it in 2020 and have barely used it.

Brad

1 REPLY 1
HP Recommended

@Yofreetime

 

Welcome to the HP support community.

 

I understand that the cartridge is not moving, I am glad to assist you.

 

Reset the printer

  • Reset the printer to recover from printer errors or failures.
  • If your printer has a rechargeable battery, remove it.
  • With the printer turned on, disconnect the power cord from the printer.
  • Unplug the power cord from the power source.
  • Wait 60 seconds.
  • Reconnect the power cord to a wall outlet and to the printer.
  • NOTE: HP recommends plugging the printer directly into a wall outlet.
  • Turn on the printer to complete the reset.

Check for obstructions in the carriage path

  • Remove any loose paper or obstructions that might be blocking the carriage path.
  • If the Cancel button on the control panel is lit, press it and wait until the printer is silent.
  • Turn off the printer, and then disconnect the power cord.
  • Open the cartridge access door to get to the carriage inside the printer.
  • EXAMPLES OF A CARTRIDGE ACCESS DOOR
  • Examples of printer door locations
  • Make sure the carriage is not obstructed by gently sliding the carriage side to side.
  • Look for and remove any obstructions in the carriage path, such as crumpled paper or dislodged labels.
  • EXAMPLE OF A PRINTER WITH AN OBSTRUCTION IN THE CARRIAGE PATH
  • Example of a printer with paper debris in the carriage path
  • If the carriage has a latch, gently press it down to make sure it is locked into place.
  • CAUTION: Ink tank printers: If the carriage latch is secured, do not press down on it. Doing so might damage the printer.
  • EXAMPLES OF THE CARRIAGE LATCH
  • Example of the carriage latches
  • If the carriage is not locked in place, move it to each side, removing any obstructions blocking its path.
  • CAUTION: Do not force the carriage to move if it is locked or stuck. This can damage the printer.
  • Close the printer door.
  • Reconnect the power cord, and then turn on the printer.

Refer to this HP document for further assistance:- Click here

 

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.