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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- The power button, color ink, paper feed, and i lights are bl...

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09-19-2022 01:46 PM
The following lights are blinking: power, color ink, paper feed, and i. The printer isn't printing at all. When I try to change the ink, I open the door and the ink cartridges don't even come to the center so I can remove them. Basically my printer is frozen with lights blinking. There is no paper jam. I turned it off and on again. I unplugged it and plugged it in again. Every time it comes on the lights just blink non-stop. I have pressed and held the power button and the lights go off for about 5 seconds and then they start blinking again. Please help me get this printer working. I bought it in 2020 and have barely used it.
Brad
09-29-2022 10:20 AM
@Yofreetime
Welcome to the HP support community.
I understand that the cartridge is not moving, I am glad to assist you.
Reset the printer
- Reset the printer to recover from printer errors or failures.
- If your printer has a rechargeable battery, remove it.
- With the printer turned on, disconnect the power cord from the printer.
- Unplug the power cord from the power source.
- Wait 60 seconds.
- Reconnect the power cord to a wall outlet and to the printer.
- NOTE: HP recommends plugging the printer directly into a wall outlet.
- Turn on the printer to complete the reset.
Check for obstructions in the carriage path
- Remove any loose paper or obstructions that might be blocking the carriage path.
- If the Cancel button
on the control panel is lit, press it and wait until the printer is silent.
- Turn off the printer, and then disconnect the power cord.
- Open the cartridge access door to get to the carriage inside the printer.
- EXAMPLES OF A CARTRIDGE ACCESS DOOR
- Make sure the carriage is not obstructed by gently sliding the carriage side to side.
- Look for and remove any obstructions in the carriage path, such as crumpled paper or dislodged labels.
- EXAMPLE OF A PRINTER WITH AN OBSTRUCTION IN THE CARRIAGE PATH
- If the carriage has a latch, gently press it down to make sure it is locked into place.
- CAUTION: Ink tank printers: If the carriage latch is secured, do not press down on it. Doing so might damage the printer.
- EXAMPLES OF THE CARRIAGE LATCH
- If the carriage is not locked in place, move it to each side, removing any obstructions blocking its path.
- CAUTION: Do not force the carriage to move if it is locked or stuck. This can damage the printer.
- Close the printer door.
- Reconnect the power cord, and then turn on the printer.
Refer to this HP document for further assistance:- Click here
Keep me posted.
If this helps, please mark the public post as an accepted solution so that it benefits several others.
Cheers.
Sandytechy20
I am an HP Employee