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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Gojurick
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The print carriage cannot move HP Officejet Pro 6978

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HP Officejet Pro 6978
Microsoft Windows 10 (64-bit)

I cannot get the ink carriage to move more than about a half inch. It is stuck on the far right side of the printer. I have browsed the forums and done every troubleshooting step, so HP please don't suggest I turn it off and blah, blah, blah. There are NO paper jams, even though that's the error I receive. I can find nothing that would prevent the carriage from moving, but something is. I've had the printer over a year and I know it's out of warranty. but I've printed no more than 100 pages and frankly if this is HP quality it will be the last HP printer I buy. I'm kind of tired of these things being treated as disposable items. If there's actual troubleshooting steps I can take other than your scripted "**bleep**" then by all means provide them.

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Gojurick
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So I took the printer apart and figured out what is stopping the carriage from moving. The tray underneath it is moving forward and back but then stops under the carriage too high and "locks"  the carriage. I can move the gears to lower it which frees the carriage but as soon as it resets it sticks again. Anything I can do to adjust this? I've included a pic of the tray (head cleaner?) I'm talking about. Thanks. 

20210308_121337_HDR.jpg

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sandytechy20
HP Support Agent
HP Support Agent
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@Gojurick

 

Welcome to the HP support community.

 

If you have tried all the steps mentioned in this HP document to fix the issue:- Click here

And if the issue still persists, this could be a hardware issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several other.

Cheers.

Sandytechy20
I am an HP Employee

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