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‎12-22-2021 05:18 AM

HP Recommended

I suddenly get this message trying to print and I cannot see what is wrong as the access is properly closed. Any idea how to reset the message/close the panel or trick the panel to believe it is closed?

Category:
3 REPLIES 3

‎12-28-2021 09:18 PM

HP Recommended

@rorud

 

Welcome to the HP support community.

 

Provide the complete printer model number or the product number for further assistance.

Here is the link to find the product number:- Click here

Sandytechy20
I am an HP Employee

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‎12-29-2021 12:23 AM

HP Recommended

Hi, the printer model number is TH5CB3J1Dt and it is a ENVY 4520 printer. I know the guarantee has expired but puzzled that it seems impossible to fix by myself closing the access shelf/door.

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‎01-10-2022 09:22 AM

HP Recommended

@rorud

 

I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web form. A case number and phone number will now populate for you.

Update the firmware to install printer updates

Here are the steps:- Click here

 

Keep me posted.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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