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‎01-31-2024 02:06 PM

HP Recommended
Product: HP LaserJet Pro M102w Printer

LaserJer Pro M102w. I send the print job to the printer. The paper seems to be loaded in the proper place and is pushed in far enough. Occasionally, the printer will grab the paper but does so sideways so the paper almost immediately jams then it stops trying. 

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-31-2024 03:39 PM - edited ‎01-31-2024 03:40 PM

HP Recommended

Inspect the pickup rollers for damage or debris.  They may need to be cleaned.

https://www.youtube.com/watch?v=Hfrqd8SytX8

 

If they are old you might want to replace them

https://www.google.com/search?q=laserjer+pro+m102w+pickup+roller+kit

 

 

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it

View solution in original post

2 people found this reply helpful
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1 REPLY 1

‎01-31-2024 03:39 PM - edited ‎01-31-2024 03:40 PM

HP Recommended

Inspect the pickup rollers for damage or debris.  They may need to be cleaned.

https://www.youtube.com/watch?v=Hfrqd8SytX8

 

If they are old you might want to replace them

https://www.google.com/search?q=laserjer+pro+m102w+pickup+roller+kit

 

 

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
2 people found this reply helpful
Was this reply helpful? Yes No
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