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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
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‎04-20-2019 05:45 PM

HP Recommended
Product: HP Officejet Pro 8600 Plus N911g
Operating System: Microsoft Windows 10 (64-bit)

Recently received "The Printer Carriage Cannot Move" alert. Completed all steps to resolve, unsuccessful. In addition, when it does print, it appears the printer skips a space in the document from top to bottom.

1 person had the same question
1 REPLY 1

‎04-20-2019 10:52 PM

HP Recommended

The "carriage cannot move" message may be caused by blockage of the carriage (perhaps due to a paper jam or other obstruction) or by an issue with the encoder strip that is used by the printer to detect where the carriage is at any given time.  

 

I suspect the latter, since you also mention a gap in printing.  You might try cleaning the encoder strip as shown in the post here.  The encoder strip is fragile, please read and heed the warnings.  Only use water to clean the strip, not alcohol or any other solvents as the fine lines printed on the strip are needed for proper operation of the printer.  Be gentle!


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

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