The printer does not keep the page layout.

[AleRe]

Hi, I've a new printer which doesn't print all the copy in the same way, about 25% of the time the layout of the first page - sometimes all the pages - is shrinked. I tried to change layout info in the set up panel but everythings looks ok, don't know what to do next.

[Dragon-Fur]

@AleRe 

What kind of documents?  Word?  PDF?  Browser content??

What software or application are you using to view and submit the document to the printer?

What printer model?  "Surface" is a computer - which PRINTER model are you using?

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[AleRe]

Hi, thanks for your interest! I bought an HP DeskJet 3750 All-in-One Printer and I have installed the HP Smart software to print.

The problem occurs with PDF documents in both cases, if you open the pdf and then select file>print and if you open the printer software and print from there selecting the folder>file.

Hope it helps.

[AleRe · Accepted solution]

Hi, I just got the answer from HP Support team. The problem was within the printing options, I had to flag "adapt" instead of "as is".