The printer does not print cyan color

[Aleo76]

My hp officejet 8015 printer does not print cyan color. It prints fine in black and white. I have hp instant ink contract and support sent me a new cyan cartridge but the problem continues to exist.

[Hawks_Eye]

Hi @Aleo76 

Welcome to the HP Support Community! 

Thanks for posting your query! We're here to help you get back up and running.

My sincere apologies for the inconvenience caused to you.

It sounds like there might be an issue beyond just the cyan cartridge itself, especially since HP already sent you a replacement. 

Here are steps to troubleshoot the problem further:

 

1. Clean the Printhead

If the printhead is clogged, it could prevent cyan from printing even with a new cartridge:

On the printer's touchscreen, go to Settings > Printer Maintenance > Clean Printhead.

Perform the cleaning process and print a test page to check if the cyan ink is working.

If the problem persists, try running the cleaning cycle a second or third time (but don’t overdo it, as excessive cleaning wastes ink).

 

2. Align the Printhead

Misaligned printheads can also cause color printing issues:

Navigate to Settings > Printer Maintenance > Align Printhead.

Follow the instructions on the screen to complete the alignment process.

Print a test page afterward to see if the cyan issue is resolved.

 

3. Check Cartridge and Contacts

Even new cartridges can have contact issues:

Turn off the printer and open the cartridge access door.

Remove the cyan cartridge and inspect the gold contacts for dirt or residue.

Gently clean the contacts on both the cartridge and inside the printer using a lint-free cloth lightly dampened with distilled water.

Allow everything to dry completely, then reinsert the cartridge.

 

4. Print a Diagnostic Page

This test can help identify if the issue lies with the printer:

Go to Settings > Reports > Print Quality Report (or a similar option).

Review the printed page to see if cyan appears at all. If it’s completely missing, the issue might be hardware-related.

 

5. Update Firmware

HP regularly releases new firmware versions for printer enhancements, app updates, or issue fixes. Update the firmware regularly to get the most out of your printer.

Click on the link below for instructions on how to update the firmware of your printer.

https://support.hp.com/in-en/document/ish_1776648-1643972-16

6. Reset the Printer

A full reset can clear certain errors:

Turn off the printer, unplug it from the power source, and wait 60 seconds.

Plug it back in, turn it on, and check if cyan printing is restored.

If this solution hits the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 

Take care, and have an amazing day!

Regards, 

Hawks_Eye

[Aleo76]

I tried all the all the steps given but none of the resolve the issue. I searched for firmware update but no update are availabel

[Garp_senchau]

@Aleo76, Welcome to HP Support Community,

Thank you so much for posting your query! My colleague @Hawks_Eye is currently out, but don't worry – I’ll be taking over and making sure we get this sorted for you.

I suggest you refer to this guide: HP OfficeJet 6900, 8010, 8020, 8030 printers - No black ink, wrong colors, other print quality issue...

I truly hope these steps help get things back on track. If you have any questions or need any further clarification, just let me know – I’m happy to guide you through it and make sure everything works perfectly.

Take care, and I hope you have an amazing day ahead! 😊

Problem solved? 🎉 That’s fantastic! If you could mark this as the Accepted Solution, it would help others find their way here faster. And if you found this helpful, a simple ‘yes’ would mean a lot – it makes my day and gives this reply a little street cred! 🏅

Regards,