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‎03-09-2021 12:05 PM

HP Recommended
Product: HP Officejet Pro 8610

The printer is giving me an error code 0xc19a0023 Printhead appears to be missing , not detected, or incorrectly installed. Tried turning unit on and off but the error persists. Any other options to get my printer back to work?

Category:
3 people had the same question
1 REPLY 1

‎03-12-2021 01:59 AM - edited ‎03-12-2021 02:00 AM

HP Recommended

@Aymaluz, Welcome to the HP Support Community!

 

I understand you are not able to print due to this error. 

Kindly perform the steps mentioned in this document - '0xc19a0005' or Similar Error Code Displays

 

Also, perform the steps mentioned in this document - Printhead errors

 

Now, try making a standalone copy and check if that works. By this, we can conclude if this is a hardware or a driver issue. If the printer makes a copy, the hardware is fine.

 

If the issue persists, I'm afraid this is a hardware failure. Please reach out to the HP Technical Support team in your region regarding the service/replacement options for your printer. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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