The printer isn't printing, and there's a flashing exclamation point.

[GENTUM]

A few days ago, I noticed that the exclamation point on my HP LaserJet M140we printer began blinking, but it continued to print without issue. Last night, however, the printer completely stopped working, and I can't figure out why. A message saying "your printer needs your attention" keeps popping up, but it doesn’t specify what exactly needs attention. I spent hours trying to troubleshoot, but I’m still unsure of what steps to take.

I’ve already tried several solutions, including resetting and reconfiguring the printer. Unfortunately, neither the HP app, website, chatbot, settings, nor any online resources, like this HP support page (https://support.hp.com/au-en/document/ish_4465065-4408116-16), have helped.

HP Smart app suggests there’s an issue with my account, even though I'm logged in correctly. I noticed that my last Instant Ink update was over four months ago, which might explain why I haven’t received any new toner.

Any help would be greatly appreciated!

Thanks in advance,
GENTUM

[Raj_05]

Hi @GENTUM,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds frustrating to deal with printer issues, especially when the usual troubleshooting steps don't work. Here's a comprehensive approach to troubleshoot your HP LaserJet MFP M140we printer.

Check for Error Messages

• Make sure to check the printer's control panel for any specific error messages or codes beyond the flashing exclamation point. Sometimes, the printer can provide more context for the problem.

Inspect the Toner Cartridge

• Since you mentioned that you haven’t received any new toner, it might be worthwhile to check the toner level:
  • Open the printer and remove the toner cartridge.
  • Inspect it for any damage or signs of low toner.
  • If the toner is low or empty, consider replacing it, as this could cause the printer to stop working.

Instant Ink Account Check

• Given that your last Instant Ink update was over four months ago, it’s possible that your account is not up to date:
  • Log in to your HP Instant Ink account and ensure your billing information is correct and that there are no outstanding issues with your subscription.

Power Cycle the Printer

• Perform a power cycle:
  • Turn off the printer and unplug it from the wall.
  • Wait for about 60 seconds.
  • Plug it back in and turn it on.

Update Printer Firmware

• Sometimes, outdated firmware can cause issues:
  • Use the HP Smart app or visit the HP support site to check for any available firmware updates for your printer.
  • If an update is available, follow the instructions to install it.

Reconfigure Printer Settings

• Since you’ve already reset and reconfigured the printer, ensure that it’s set up correctly with your network:
  • Confirm that it’s connected to your Wi-Fi network.
  • If you’re using it with the HP Smart app, make sure the app is updated and that the printer is properly added.

Hopefully, one of these steps will help resolve the issue with your HP LaserJet MFP M140we printer!

I hope this helps.

Take care and have a good day.

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Alden4

HP Support