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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎07-22-2020 12:25 PM

HP Recommended
Product: HP ENVY Photo 7155
Operating System: iOS

I have an HP ENVY Photo 7155. The touchscreen stopped responding and is no longer under warranty. When the power is on and I touch the screen, it lights up, but I cannot navigate the touchscreen. However, I can select the network, home, question mark, and back buttons.

 

I tried the hard reset (disconnected power cord for 1min), and even checked online for a firmware update. My printer is up to date and the screen just won’t respond to touch. It is not cracked or damaged.

 

Please help, before I buy a new printer from a different manufacturer.

1 person had the same question
1 REPLY 1

‎07-25-2020 08:52 AM

HP Recommended

@DarkCloud201, Welcome to HP Support Community!

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). 

 

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community. 

TEJ1602
I am an HP Employee

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