The que says offline when I try to print.

[Alfeb254]

My HP office jet pro 8600 plus will not print. My que says I am offline. 

[Raj_05]

Hi @Alfeb254,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like your HP OfficeJet Pro 8600 Plus is showing as offline, which is a common issue that can usually be resolved with a few troubleshooting steps. Here's what you can try.

Restart Devices

• Restart the printer: Turn off the printer, unplug it for about 30 seconds, then plug it back in and turn it on.
• Restart your computer: A quick restart can often fix network or communication problems.
• Restart the router: If the printer is connected via Wi-Fi, restarting the router may help re-establish the connection.

Check Printer Connection

• For Wi-Fi connections:
  • Make sure the printer is connected to the same Wi-Fi network as your computer.
  • Print a wireless network test report from the printer's control panel to verify the connection.
• For wired connections (USB or Ethernet):
  • Ensure that the cables are securely connected to both the printer and your computer/router.

Set Printer to Online

• On your computer, go to Devices and Printers or Printers & Scanners.
• Find your HP OfficeJet Pro 8600 and right-click on it.
• If it says Use Printer Offline, uncheck this option.

Update Printer Drivers

• Check if there are any available updates for the printer's drivers. You can download the latest drivers from the HP Support website.

Clear Print Queue

• Sometimes, a stuck print job can cause the printer to appear offline.
  • Open the printer queue and cancel any pending jobs.
  • After clearing the queue, try printing again.

Run HP Print and Scan Doctor

• HP provides a tool called HP Print and Scan Doctor that can automatically diagnose and resolve printing issues.
  • You can download it from the HP Support website and run it to troubleshoot the issue.

Reinstall the Printer

• If all else fails, you can try removing the printer from your computer and adding it again:
  • Go to Devices and Printers (or Printers & Scanners).
  • Select your printer and click Remove device.
  • Restart your computer, and then add the printer back by selecting Add a printer.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support