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Microsoft Windows XP

My HP office jet pro 8600 plus will not print. My que says I am offline. 

1 REPLY 1
HP Recommended

Hi @Alfeb254,

 

Welcome to HP Support Community.

 

Thank you for posting your query, I will be glad to help you.

 

It sounds like your HP OfficeJet Pro 8600 Plus is showing as offline, which is a common issue that can usually be resolved with a few troubleshooting steps. Here's what you can try.

 

Restart Devices

  • Restart the printer: Turn off the printer, unplug it for about 30 seconds, then plug it back in and turn it on.
  • Restart your computer: A quick restart can often fix network or communication problems.
  • Restart the router: If the printer is connected via Wi-Fi, restarting the router may help re-establish the connection.

Check Printer Connection

  • For Wi-Fi connections:
    • Make sure the printer is connected to the same Wi-Fi network as your computer.
    • Print a wireless network test report from the printer's control panel to verify the connection.
  • For wired connections (USB or Ethernet):
    • Ensure that the cables are securely connected to both the printer and your computer/router.

Set Printer to Online

  • On your computer, go to Devices and Printers or Printers & Scanners.
  • Find your HP OfficeJet Pro 8600 and right-click on it.
  • If it says Use Printer Offline, uncheck this option.

Update Printer Drivers

  • Check if there are any available updates for the printer's drivers. You can download the latest drivers from the HP Support website.

Clear Print Queue

  • Sometimes, a stuck print job can cause the printer to appear offline.
    • Open the printer queue and cancel any pending jobs.
    • After clearing the queue, try printing again.

Run HP Print and Scan Doctor

  • HP provides a tool called HP Print and Scan Doctor that can automatically diagnose and resolve printing issues.
    • You can download it from the HP Support website and run it to troubleshoot the issue.

Reinstall the Printer

  • If all else fails, you can try removing the printer from your computer and adding it again:
    • Go to Devices and Printers (or Printers & Scanners).
    • Select your printer and click Remove device.
    • Restart your computer, and then add the printer back by selecting Add a printer.

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4

HP Support 

Raj_05
HP Support Community Moderator
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