The "Advanced Settings" on my hp app is not available. It says that " Can't open printer home or EWS

[Momzilla93]

Good day!

I have a problem with my hp app. The advanced settings is not available. When i tried to open it, it says that "Can't open printer home or EWS page". How can i enable the advanced settings on my hp app

[Dragon-Fur]

@Momzilla93 

Welcome to the HP Community --

Unfortunately, you missed providing the printer model or how the printer is connected.

The following is general in nature but should suffice where the device running the app and the printer are connected to the same network.

Start

Connect the device (computer, tablet, phone) where you are running HP Smart to the same network where the printer is connected.

Next,

Use your browser and the Embedded Web Server (EWS) to open a connection to the printer.

EWS > HP Document / How-to

Use the HP printer Embedded Web Server (EWS)

NOTE:  Find printer IP address

Section Open the EWS over a local network orientation

Example - EWS – Tray and Paper Management

Original EWS

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper (Management)

Select / Adjust settings for Paper Size / Type

Model and EWS version Dependent:  Advanced section

Click Apply to save changes

OR

Alternate Style EWS

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Section Paper > Trays > click on Tray to configure

And (in addition and as available)

Section Print > Default Print Options > Select default tray

References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

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