The "information" light on my HP2700e is orange. Not blinking. Is this normal?

[Ketterer]

The "information" light on my HP2700e printer is a steady orange.  Is this normal.  Is it suppose to go off?

[Anand_Andy]

@Ketterer,

Welcome to the HP Support Community

I'd like to help!

I understand the information light is ON

Information button: Print out a printer information page on its current status.

Information light: If the light is blinking in white and the Wi-Fi Direct icon on the display is blinking fast at the same time, press the Information button to confirm a connection.

If it is amber (possibly blinking), it indicates an HP Instant Ink warning or error. Press the button to print an information page, check the HP Instant Ink section for diagnostic results, and then follow the instructions on the page.

Could you press the information button to print an information page and share it?

Hope this helps! Keep me posted.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Yes" on the bottom right to say “Thanks” for helping.

[Pollyanna67]

Thank you for your assistance. I managed to print an 'Information Page' and it says that the printer is connected to my actual wireless network and that the signal strength is good. However, it also says "This printer is not connected to the Internet"? I also noticed that the printer IP address is different from my actual IP address? Now I really don't know what to do. Can you suggest anything? Please.

[Anand_Andy]

Hi @Pollyanna67,

Welcome to the HP Support Community

I understand you are facing a connectivity issue with your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• Do you have the same model printer?
• What is the IP Address mentioned on the information page that you printed?
• Is the blue light solid?

While you respond to that, Restore Wi-Fi setup mode on the printer

• Prepare a printer for a Wi-Fi connection by restoring the Wi-Fi setup mode.
• When the settings are restored, the printer enters Wi-Fi setup mode for about two hours, making it discoverable during the HP software installation.
• Most printers with a touchscreen: From the Wireless or Setup menu, select Network setup or Settings, and then select Restore Network Settings.
• Most inkjet printers without a touchscreen: Press and hold the Wireless and Cancel buttons until the Power button flashes, and then wait for the Wireless light to flash.

Once you restore the network to defaults, then please follow the instructions on this link to connect the printer back to your PC.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!