The service ink container

[MoeBetr]

The service ink container in the duplex module was full. I replaced it but I'm still getting the error message

[Repairatrooper]

You have to reset the counter. these instructions were generated by AI and I take no credit or blame if they do or do not work

To reset the "waste ink full" error on an HP PageWide Pro 477dw, you'll need to navigate to the printer's service menu, locate the "Service Ink Container" or "Duplex Module" setting, and then follow the prompts to reset the counter. This usually involves pressing the "Back" button multiple times to access the menu, then selecting the relevant options and confirming the reset. 

Here's a more detailed breakdown: 

1. 1. Access the Support Menu:

   Press the "Back" button four times to open the Support Menu, according to RBC Technology Group. If the back button doesn't physically appear, press the location where it would normally be on the panel, according to a post on the HP Support Community.
2. 2. Navigate to the Service Ink Container:

   Select "System Configuration Menu" and press "OK", then select "Service ink container" or "Duplex module" and press "OK".
3. 3. Reset the Counter:

   Choose "Replace duplex module" and press "OK", then select "Yes" and press "OK" to reset the counter.

If the error persists after this process, it's possible that the reset button wasn't correctly pressed during the replacement of the service ink container, or that the user is not entirely familiar with the printer's interface, according to RBC Technology Group. 

Additionally, if you're experiencing issues with the printer turning off properly, you may need to disable "Soft Off" in the Enable/Disable menu, according to a post on the HP Support Community. This is done by pressing "Home", "Back", "Home", and "Back" again to enter the menu, then navigating to "Soft Off" and disabling it, according to a post on the HP Support Community.