Solved: ink overfill module - HP Support Community

LYPD · ‎08-31-2023

I have found the reset information for the Service Ink Capacity Warning "The service ink container in the duplex module is full. At some point, smears on your printouts may occur. Obtain a replacement duplex module from HP to avoid smears. Use care when removing the duplex module to avoid touching the ink in the container area and any that may be on the roller or nearby surfaces." The instructions say to press the back arrow 4 times. My problem is that the back arrow does not appear to press it.

Any ideas?

Repairatrooper · ‎09-01-2023

If you are getting the warning, you likely need to replace the waste ink tank, typically they cause issues before the warning comes up. The back arrow will typically not show, you just need to press the location where the back arrow normally is which I believe is the lower left of the outer frame of the display panel.

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Repairatrooper · ‎08-31-2023

Which printer do you have, hard to answer the question accurately without knowing that.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.

LYPD · ‎09-01-2023

HP Page Wide Pro MFP 477DW

Its says push back button 4 times but the back button does not show so can't do that?

Repairatrooper · ‎09-01-2023

If you are getting the warning, you likely need to replace the waste ink tank, typically they cause issues before the warning comes up. The back arrow will typically not show, you just need to press the location where the back arrow normally is which I believe is the lower left of the outer frame of the display panel.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.

LYPD · ‎09-01-2023

I replaced the waste ink tank.. Just can't get the error to go away.

Thank You for telling me to press where the back arrow is that it does not need to be the actual arrow..

ink overfill module

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