The top door won't open to replace an ink cartridge.

[Bluebird10]

The door on top of the machine won't open to enable ink exchange.  The message is "Door must remain closed to continue".  I turned off and unplugged the machine.  The "color"ink is empty.  Any suggestions?

[Jay_G24]

Hi @Bluebird10,

I'd like to help!

Let's try the below suggestions-

Reset the product

• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the printer.
• Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

Here are the instructions to replace the ink cartridge 

1. Turn on the printer.

2. Load plain white paper in the input tray.

3. Open the ink cartridge access door.

   

4. Wait until the carriage is idle and silent before you continue.

5. Lightly press down on the ink cartridge to release it, and then pull the ink cartridge out of its slot.

   

6. Remove the new ink cartridge from its package. Be careful to only touch the black plastic on the ink cartridge.

   

7. Remove the plastic tape.

      CAUTION: 

   Do not touch the copper-colored contacts or the ink nozzles. Do not replace the protective tape on the contacts. Handling these parts can result in clogs, ink failure, and bad electrical connections.

   

8. Hold the ink cartridge by its sides with the contacts toward the printer, insert the ink cartridge into its slot, and then gently push the ink cartridge until it snaps into place.

   NOTE: 

   Install the color ink cartridge on the left and the black ink cartridge on the right.

   

9. Repeat these steps to install the other ink cartridge, if necessary.

10. Close the ink cartridge access door.

    The printer starts an initialization process. It is normal for the printer to make noises during this process. After the process completes, the printer prints an alignment page.

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

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