The two feed rollers that move the paper into the back rollers are not moving at all.

[jiggs1]

Printer keeps saying no paper loaded in spite of lots of paper loaded

[Riddle_Decipher]

@jiggs1

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[jiggs1]

My printer is a HP PHotosmart 7510

I have followed the instructions on one of the videos to clean the rollers in the back. But subsequent to that I noticed that the small arm that drops down onto the paper supply has two rollers on it and neither of them is moving. I fiddled around with it using my fingers to see if I could make them move, but I wasn't successful, and they are loose in that small arm. I now believe the mechanism that drives those two wheels is disconnected or broken. So rather than rush off to buy yet another printer I wonder if this can be fixed at a reasonable cost, perhaps at 50% of the cost of a new printer.

[Riddle_Decipher]

@jiggs1

Thank you for responding,

This is the Riddle_Decipher, again!

I understand your concern and would love to help you,

however, the instructions to help you sort this out, can't be shared in public due to HP's privacy statement: Click here to learn more.

That said, please check your Private message icon on the upper right corner of your HP Forums profile, using the blue envelope: 

Click here for more details on how to access the private messages on HP Forums

(the message contains information about how you could get the printer repaired and if not, replaced via HP)

I hope your day gets better, good luck.