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‎11-16-2023 09:54 AM

HP Recommended
Product: HP Officejet Pro 8600 Plus e-All-in-One Printer - N911g
Operating System: Microsoft Windows 10 (64-bit)

I replaced the large black ink cartridge with a genuine HP cartridge purchased at Costco. The printer display says, "Printer Failure: There is a problem with the printer or the ink system. Turn the printer off and then on. If problem persists, contact HP." The cartridge is properly inserted -- I've removed and re-inserted it several times. The warranty has expired, and the Virtual Assistant can't help me.  Is there any way to determine if the error can be corrected on my end? I'm disappointed to have just purchased $100 of ink and have a failed printer. 

1 REPLY 1

‎11-16-2023 10:59 AM

HP Recommended

Any sort of error code other than the message?

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