There is a delay in my printing.

[DJ1203]

There is a severe delay in my printing for 3 days.  I have: unplugged and rebooted several times.  I uninstalled and reinstalled printer.  Disconnected for internet and reconnected.  My printer is the default - what else can I do? 

[VikramTheGreat]

Hi @DJ1203,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand you have severe printing delays on your OfficeJet Pro 9015e All-in-One Printer running Windows 11. Sorry to hear about the trouble. Let's try a few steps to try and resolve the issue.

1️. Check Printer Connection Type

• If you're connected via Wi-Fi:
  • Make sure your printer and PC are both on the same 2.4 GHz Wi-Fi network (this printer doesn't support 5 GHz).
  • Place your printer closer to the router — avoid walls or interference.
• If you’re using USB, try switching to a different port or cable.

2️. Clear the Print Queue

Even if you restarted, stuck jobs can cause a slowdown:

• Open Settings → Bluetooth & devices → Printers & scanners
• Click on your Officejet Pro 9015e
• Click Open print queue
• If there are pending or stuck jobs, cancel them all
• Restart your PC and printer

3️. Restart the Print Spooler Service

This controls how print jobs are processed:

• Press Windows + R, type services.msc, and press Enter
• Find Print Spooler
• Right-click it → Stop
• Go to C:\Windows\System32\spool\PRINTERS
  (You might need admin permission)
• Delete all files inside
• Go back to Services, right-click Print Spooler, and Start

Then, test printing again.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support