There is a print job in the que showing as deleting but won't delete this is preventing other jobs

[eleyden]

I have a HP Desk Jet 4255e. there is a print job in the que that I tried to delete.  It shows as deleting but won't delete or allow other jobs to print, 

[Repairatrooper]

If Windows based computer, follow these instructions to clear the print spooler completely.

https://answers.microsoft.com/en-us/windows/forum/all/cant-delete-print-queue-in-windows-10/c01abbe3...

[Dragon-Fur]

@eleyden 

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The following answer is relevant to supported versions of Windows

Print Queue settings and the amount of control is dependent on both the version of Windows and the printer model.

If the content is too long, not understood, not relevant, or unwanted,

Scroll down to Windows - Print Queue / Print Service Reset

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Cancel Print Job - Printer Print Queue

On those printers where the option is supported (not all printers support “X”) --

If you catch the job quickly enough, print jobs mighty be cancelled on the printer.

The “cancel” button might be labeled as such or might present as a red X on the printer control screen.

NOTE: Where supported at all, it is normal for the “X” to display on the printer control panel for a short time.

What happens next?

After the job is turned over to the print service, cancel the job in the print queue on the computer

Reminder:  Jobs might get stuck in a print queue or behave oddly if you do not have the correct printer destination selected in your job setup.  Check, too, whether your printer is set as the Default printing device.

===========================================

Print Queue - Find and Manage Print Jobs

> > > Windows 11 < < <

Settings > Bluetooth & devices > Printers & scanners

Select Printer from list

Open Print Queue

Open Menu ( … ) top right of list > Select Pause All / Resume All / Cancel All

OR

If more than one job in the list > Right-Click on the file/job name > Pause / Restart / Cancel

OR

Settings > Bluetooth & devices > Printers & scanners

Select Printer from list

Scroll down

Select More devices and printers settings

Double-Left-Click on your printer icon

See what’s printing

Click (or Right-Click) on the job > Cancel

Note:  Exact wording varies

> > > Windows 10 < < <

Settings > Devices > Printers & Scanners > Click Open queue

Click (or Right-Click) on the job > Cancel

Optional

Settings > Devices > Right-Click Printers & Scanners > Pin to Start

Then

Windows key > find the newly PINNED application tile Printers & Scanners

Move the application tile to a Tile Group that is easy to see and open quickly

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Windows - Print Queue / Print Service Reset

• In most cases, after a print job has been accepted, it is turned over the Windows Print Services for completion. 
• When a job is "stuck in the queue", it is sometimes because Print Services is stuck or otherwise “broken”.
• If the job is accepted and quickly disappears, it is perhaps the result of incorrect Temp folder permissions.

HP Document

HP Printers - Print jobs stuck in print queue

Replacement for Print and Scan Doctor

Use Diagnose & Fix in HP Smart to repair common printing issues (Windows, macOS)

AND / OR

First, check that Windows Update does not need to install updates (or Restart)

Settings > Update and Security > Check for Updates

NOTE: If an update is already pending, install that update > Restart the computer and log in

Next…

If the current print job will not cancel or if a previous print job is stuck in the queue,

and

If the issue is due to Print Services being stuck / hung / corrupted,

• Stop Print Services
• Remove any files in the print queue folder(s)
• Restart the Print Service

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Windows - Details > Manual Queue Reset

> > > Windows 10 / Windows 11 < < <

Windows Start > Search for “Services”

Optional > Right-Click and Pin to Start / Taskbar > Open Services App

> > > Windows 10 < < <

Control Panel > icon view > Administrative Tools > Services

Next,

Scroll down, find, Right-Click, and Stop Print Spooler Service

Open File Explorer (formally Windows Explorer)

Navigate to the PRINTERS folder

NOTE: Folder might be hidden.

C:\Windows\System32\spool\PRINTERS

OR

C:\Windows\System\spool\PRINTERS

Delete any files found in folder 

Start Print Spooler Service

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Settings > Bluetooth & devices > Printers & scanners

The first example shows checking / opening the HP Smart Printing queue -

Open Printers & Scanners and select the printer / print queue you want to check / access

From there, Open Print Queue

HP_Smart_Printing_Print_Queue_Actions_2

AND

Windows - Job Reprint - "Keep Printed Documents"

This is how all the print jobs end up being saved...

Printer_Properties_Reprint_6

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP DeskJet 4255e All-in-One Printer  

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