There is a printer issue

[Barbara0000]

I have an office jet 8600 and there is a problem since i changend the new patrone. Now i cant print od do anything

[Raj_05]

Hi @Barbara0000,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you're having trouble with your HP OfficeJet 8600 after replacing the ink cartridges. Here are a few steps you can try to troubleshoot the issue.

Check Cartridge Installation:

• Make sure the new cartridges are properly installed. Remove them and reinsert them, ensuring they click into place securely.

Check for Protective Tape:

• Ensure that any protective tape or plastic is removed from the new cartridges. This can prevent the printer from functioning properly.

Power Cycle the Printer:

• Turn off the printer, unplug it from the power source, wait for about 30 seconds, then plug it back in and turn it on.

Check for Error Messages:

• Look for any error messages on the printer’s display. If you see one, note it down, as it might indicate the specific issue.

Print a Test Page:

• Try printing a test page from the printer's control panel to see if it responds.

Update Printer Firmware:

• Sometimes, outdated firmware can cause issues. Check for firmware updates on HP's website or through the printer's control panel.

Run HP Print and Scan Doctor:

• Download and run the HP Print and Scan Doctor tool from HP's website. It can help diagnose and fix common printing issues.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support