There is a problem with the printer or ink system. Printer has been turned off and on as requested

[Braady]

Error message There is a problem with the printer or ink system. We have turned off and on the printer and the same error messae comes up. The ink has all been changed

[TEJ1602]

@Braady, Welcome to HP Support Community!

Try the following troubleshooting steps:

Step 1: Reset the printer

In some cases, a printer reset can clear the error message.

1. Turn the printer on, if it is not already on.

2. Wait until the printer is idle and silent before you continue.

3. With the printer turned on, disconnect the power cord from the rear of the printer.

4. Unplug the power cord from the wall outlet.

5. Wait at least 60 seconds.

6. Plug the power cord back into the wall outlet.

7. Reconnect the power cord to the rear of the printer.

8. Turn on the printer, if it does not automatically turn on.

9. Wait until the printer is idle and silent before you proceed.

If the error persists, continue to the next step.

Step 2: Remove the ink cartridges

Remove the ink cartridges and check for an error message to diagnose the issue. Take the ink cartridges out of the print carriage, and then check the printer control panel or computer for an error message.

1. Open the ink cartridge access door.

2. Wait until the carriage is idle and silent before you proceed.

3. To remove the ink cartridge, press the tab on the front of the ink cartridge to release it, and then remove it.

   

4. If an orange tab is attached to an ink cartridge, remove it.

   

5. Place the ink cartridges on a clean piece of paper upside-down with the ink opening pointing up.

6. Close the ink cartridge access door.

7. Check the printer control panel for any error messages.

   • If the printer displays an Ink System Failure message on the control panel, skip to the step to Update the printer firmware.

   • If the message is to Replace the or Ink Cartridge, continue to the next step.

Step 3: Update the printer firmware

The error might occur if the printer firmware is outdated. Download the firmware update from the HP website, and then install it on your printer.

Windows

Update the printer firmware for printers connected to a computer with Windows.

1. Make sure the printer is on and connected to the computer through your local network or USB cable.

2. Go to HP Customer Support - Software and Driver Downloads.

3. If a Let's identify your product to get started page displays, click Printer.

4. Type your printer model number, and then click Submit.

   The software results page for your printer displays with the default operating system selected.

5. If you need to change the version of Windows, click Change, select your version, and then click Change.

6. Click Firmware, and then click Download.

   If a Firmware section is not listed, an update is not currently available for your printer.

7. Save the file to your computer.

8. Locate and then open the file to start the installation process.

9. When the HP Printer Update window opens, see if the printer serial number displays.

   • If the serial number displays, select the checkbox next to it and then click Update.

   • If the serial number displays but the status is 'not applicable' (grayed out), you do not need the firmware update. Click Cancel.

   • If the serial number does not display and your printer uses a network connection, connect a USB cable to the printer and computer. Wait 20 seconds, and then click Refresh. When the serial number displays, select the checkbox next to it and then click Update.

   

10. When the update completes, click OK.

11. If you connected a USB cable to update your network printer, remove the USB driver installed by Windows.

    1. Search Windows for control panel, and then click Control Panel in the results.

    2. Click View Devices and printers.

    3. Right-click the USB printer device that matches your printer model, and then select Remove Device.

    4. Disconnect the USB cable from the printer and the computer, and then restart the computer.

Refer to this document for more help- HP Printers - Printhead Problem, Ink System Failure, '0x...' Error Displays

Let me know the outcome.

Cheers 🙂

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