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Guidelines
Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎04-07-2024 03:58 PM

HP Recommended
Operating System: Microsoft Windows 11

I"m getting this error message:

There is a problem with the printer or print system. Turn the printer off then on. If you continue to get this message, contact HP. 0x6100004a

I have turned the printer off (properly) and on and it tells me I didn't, I then unplugged, replugged, etc.  Still getting the same message above.

Category:
4 REPLIES 4

‎04-07-2024 04:02 PM

HP Recommended

This video may help.  Yes, it is long

https://www.youtube.com/watch?v=PzVV5yWW3dc&ab_channel=PrinterTales

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
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‎04-07-2024 04:16 PM

HP Recommended

Thanks, BeemerBiker.  I'd already tried all of that from the video - all the common sense stuff!  Still not working.  It's telling me I have a paper jam and there's nothing there.

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‎04-07-2024 04:26 PM

HP Recommended

There may be a tiny piece of paper stuck or a sensor is out of place due to panel not closed exactly.

 

I had a label come off of a label sheet and wind around a feeder inside my LJ printer.  A label printer was cheaper than the repair of the printer,

 

Click here to check warranty
and
Click here for world-wide contact info
Or contact the closest authorized service center

 

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
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‎04-07-2024 04:34 PM

HP Recommended

Just seen your second reply.  I haven't printed any labels lately and printed something fine yesterday.  Nothing's been printed since.  The ink cartridge isn't coming over to the middle when I open up to see the paper, etc.  It's 6 years old.  I'm about to go buy a new one. Yuck!

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