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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
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‎01-29-2021 02:45 AM - edited ‎01-29-2021 10:10 PM

HP Recommended
Product: HP Envy 4504

Hello. The printer is OK, printing. There is a problem with the scanner of the HP Envy 4504 MFP. The command starts scanning, the scanning process begins, the carriage moves to the extreme right position and ... freezes. The message "Scanning" hangs all the time and nothing more. The HP Printer and Scan Doctor simply writes "Windows scan error (WIA)" when checking the scanner driver. Drivers, operating system, connection method and Windows Image Acquisition (WIA) service work properly. It's not about them, checked. It looks like a printer firmware failure. HP Update indicates that the latest update is installed, but apparently this firmware is malfunctioning. How can I manually flash (update firmware) the HP Envy 4504 MFP?

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‎01-29-2021 06:35 AM

HP Recommended

Hey @KOSYK  !

Hope your doing fine! 

Thank you for visiting our English HP Support Community. We are only able to reply to posts written in English. To insure a quick response it would be advisable to post your question in English.





Thank you for your understanding.

Regards.

I work on behalf of HP.
HP Support Community Moderator
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