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‎03-14-2021 04:15 PM

HP Recommended
Product: Officejet 4658
Operating System: Microsoft Windows 10 (64-bit)

There is no option to change if a print should be in color or grayscale

i have checked printer properties and preferences but there is no options to enable/disable anything that would help

the printer is a Officejet 4658

Category:
5 REPLIES 5

‎03-14-2021 06:29 PM

HP Recommended

@sdfghjhgfdfghj 

 

Please try under Printer properties, select Grayscale Off

 

Regards.

BH
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‎03-14-2021 11:33 PM

HP Recommended

Hi,

Try following below specific version of the HP Print and Scan Doctor Utility by selecting your printer:

http://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe

 

Be sure to restart your PC and allow the utility to complete the process, then check for any difference.

 

Try printing and check for any change, if the same remains try printing using the newly added print queue copy (Copy1) and check for any difference.


Shlomi



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If my post resolve your problem please mark it as an Accepted Solution 🙂
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‎03-15-2021 01:35 PM

HP Recommended

Screenshot 2021-03-15 193343.pngthere is no option for greyscale

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‎03-15-2021 01:38 PM

HP Recommended
@ShlomiL wrote:

Hi,

Try following below specific version of the HP Print and Scan Doctor Utility by selecting your printer:

http://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe

 

Be sure to restart your PC and allow the utility to complete the process, then check for any difference.

 

Try printing and check for any change, if the same remains try printing using the newly added print queue copy (Copy1) and check for any difference.


Shlomi

Please give it a try and let me know the results @sdfghjhgfdfghj , I believe this should sort the problem.



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If my post resolve your problem please mark it as an Accepted Solution 🙂
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‎03-15-2021 02:13 PM

HP Recommended

Yes thankyou it works now.

I had to install another driver

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