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To resolve issues with 0xb90c05a4 error on your OfficeJet series: Click here to view.
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‎11-15-2021 07:50 AM

HP Recommended
Product: 8710
Operating System: Microsoft Windows 10 (64-bit)

I had a paper jam in my 8710 printer, cleared it and have done the unplug reset 4 times, error message persists.  Printer prints fine but can't get the jam message off the screen so can't copy or scan.  Anyone know of a advanced hard reset I can try please?  Thanks, Doug.

Category:
2 REPLIES 2

‎12-26-2021 11:41 AM

HP Recommended

You may yet have a paper jam in an area that is not visible.  Try these instructions to clear a paper jam for your printer model:

 

https://support.hp.com/us-en/product/hp-officejet-pro-8710-all-in-one-printer-series/7902014/documen...

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‎12-26-2021 11:44 AM

HP Recommended

There seemed to be a problem with the previous link, try this one:

https://support.hp.com/us-en/product/hp-officejet-pro-8710-all-in-one-printer-series/7902014/trouble...

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