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‎05-15-2019 06:21 AM

HP Recommended
Product: office jet Pro 8710
Operating System: macOS 10.14 Mojave

I replaced the HP 952XL Black Cartridge with another 952XL HP cartridge.  I now get the error message 

This Printer is Not Designed to Use Continuous Ink Systems'

I re-inserted the cartridge I removed and still get this error.

 

I have updated the driver, turned the printer on/off, unplugged it and restarted it.  I still get the error and the printer is unusable.

 

A little frustrating spending >$100 for HP cartridges, using them in an HP printer and then get an error message that refers to Continuous Ink System that I am not even using.  So I now have expensive cartridges and no printer to use them in.

 

Anyone else have this and any suggestions on how to resolve?

58 people had the same question
2 REPLIES 2

‎05-15-2019 07:04 AM

HP Recommended
Hi, Please refer to the thread in the below link if you are getting the error This printer is not designed to use continuous ink systems https://h30434.www3.hp.com/t5/Inkjet-Printing/Displaying-Incompatible-Ink-System-Message-BUT-I-Am-St... Hope this helps.
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‎05-15-2019 12:56 PM

HP Recommended

Hi.  Many thanks for the reply and references.  I followed the instructions but they didnt work so I submitted a warranty claim and after performing more diagnostics will be sent a replacement print head.

 

I appreciate your quick response and pointing me in the direction that got a resolution.

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