This feature has been locked by the person who set up the printer

[Bellavigna]

I recently changed my internet hardware and subsequently my internet account.  Upon attempting to update the connection in my printer I get the following message, "this feature is locked by the person who set up the printer."  I have an office jet 9018.  Please help.

[Nal_NR · Accepted solution]

Hi @Bellavigna,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

We have to perform a Semi Full Reset to unlock the features of the printer/Reset the password. 

The reset instructions are specific to your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

Hope this helps! Keep me posted. -

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!