This site can’t be reachedh30495.www3.hp.com took too long to respond.

[Jsmalaga]

Hi,

I am trying to register for Instant Ink but my printer is unable to connect to Web Services!

getting this error:

This site can’t be reached

h30495.www3.hp.com took too long to respond.

My printer is an HP ENVY 4500 connected via WIFI, 

I got HP Smart installed, I can access my printer from the browser without issues. 

https://192.168.1.158/#hId-pgWebServicesSetup

But the Web Services tab give an error:

"Web Services

An error has occurred.

Unable to communicate with the Web Services server. However, you might still be able to use some of the printer's Web Services features.

"

I tried via the printer the key "smart print" but give me also an error.

"Connection Error"

The printer could not connect with the server...

Web services

Email: Not Available

Status: Not Connected

ePrint: On

I need some help with this set up

Thanks

Juan.

[Raj_05]

Hi @Jsmalaga,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It seems like you are experiencing connectivity issues with HP Web Services on your HP ENVY 4500 printer. Let's try a few steps to troubleshoot and resolve the problem.

Check Internet Connection:

• Make sure that your printer is connected to the same Wi-Fi network as your computer.
• Verify that your internet connection is stable.

Printer Firmware Update:

• Ensure that your printer has the latest firmware. You can usually check for firmware updates through the printer's control panel or the HP Smart app.

Restart the Printer:

• Turn off the printer, wait for a few seconds, and then turn it back on. This can help refresh the printer's connection to the network.

Restart the Router:

• Restart your Wi-Fi router to ensure a stable internet connection.

Check Web Services Status:

• On your printer's control panel, navigate to "Settings" > "Web Services" and check if Web Services are enabled. If not, enable them and see if the issue persists.

HP Smart App:

• Open the HP Smart app on your computer or mobile device and check if it recognizes your printer. The app might offer troubleshooting options or prompt you to fix connectivity issues.

Update HP Smart App:

• Make sure you have the latest version of the HP Smart app installed on your computer or mobile device.

Firewall/Antivirus Settings:

• Check if any firewall or antivirus software on your computer is blocking the communication between your printer and the HP servers. Temporarily disable them to see if it resolves the issue.

Reset Web Services on Printer:

• On the printer's control panel, go to "Settings" > "Web Services" > "Remove Web Services." After removing, restart the printer and re-enable Web Services.

Factory Reset:

• As a last resort, you can perform a factory reset on the printer, but be aware that this will reset all settings. Refer to your printer's manual for instructions on how to do a factory reset.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support