To print from email it says to use One Note. I just want t print a receipt.

[Mizmfm]

I am trying to print a receipt form e-mail.  Tells me to go to ONE note.  I know nothing about it. I just want to print a simple receipt. Why can't I Just hit the print button and print.?

[Jeet_singh]

@Mizmfm,

Welcome to HP Support Community!

It sounds like the OneNote printer got set as the default and you have not started OneNote.

Try this:
Open the Control Panel
Find the printer you want to use
Right click it and choose "Set as default printer"

Does this work for you?

If the issue persists, I would suggest you do a root level and uninstall and then install the printer by following the steps below: 

• Press “Windows key” + “r” to get the “Run” window.
• Type "services.msc" to get Services – Go to “Print spooler” – Right-click and “Stop” the service.
• Now again open "Run" - Type “spool” and ok - Go to PRINTERS folder - delete everything in that folder.
• Go to services again - Start the print spooler.
• Now check for issue resolution.
• If the issue persists, also try clean installing the printer drivers. Here are the steps:
• First, unplug the USB cable from the printer if present.
• Go to Control panel – Programs and feature – Select all the HP Officejet printer entries and uninstall them.
• Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
• Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to the Run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
• Restart your computer.
• Please click here to download and install the software.
• Connect the USB cable if prompted and follow the on-screen instructions to complete the installation.

Hope this answers your question.

Good luck and keep me posted about the developments. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue and give the post a Kudos for my efforts to help. Thank you and have a great week ahead. 🙂