Toner error message

[arpearl]

I’m experiencing an issue with my HP LaserJet Pro 200 Color MFP M276nw printer after replacing the yellow toner cartridge. When I install a new OEM HP 131A Yellow (CF212A) cartridge, I receive the error message:

“Remove shipping lock from yellow cartridge.”

Here’s what I’ve tried so far:

• Verified the cartridge is genuine OEM (one was purchased directly from HP.com, the other from OfficeMax).

• Removed all packaging materials and shipping locks.

• Compared the new cartridges to the original—no differences or missing parts noticed.

• Reinstalled all four toner cartridges.

• Power cycled and unplugged the printer.

• Swapped back in the original empty yellow cartridge—the error goes away, and the printer functions normally.

• Checked the chip and contact area on the new cartridge and inside the printer—everything looks clean and undamaged.

This leads me to believe the issue may be:

1. A firmware compatibility issue with updated cartridge designs, or

2. A batch defect with recent yellow 131A cartridges.

Can you please advise on next steps or provide support for resolving this issue? I can provide cartridge serial numbers, packaging photos, or any other info needed.

[Kuroi_Kenshi]

Hi @arpearl,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Double-check for Hidden Shipping Locks

Even if you already did this, just in case:

Check the yellow cartridge for any yellow/orange tabs, plastic strips, or rotating drum locks that may be partially hidden or hard to spot.

Some users have found a clear plastic shield or thin film stuck under the rotating drum shutter.

Update Printer Firmware

Kindly refer to this link to update your printer firmware.

Clean the Cartridge Sensor

Inside the yellow toner slot:

Use a soft, lint-free cloth and isopropyl alcohol to gently clean the metal contacts and sensors.

Sometimes toner dust interferes with the lock detection.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

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Best regards,