Toner reload error error 32 neverstop laser 1200w

[Faustoqg]

When I insert the toner the reload status light glows orange and the panel displays er 32.  

[Irfan_06]

Hi @Faustoqg,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to help you.

The "error 32" on your Neverstop Laser 1200W typically indicates an issue with the toner reload process. Here are some steps you can take to troubleshoot and resolve the issue:

A) Perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

C) If the issue still persists, please follow the below steps further troubleshoot.

Er/31 to Er/34 displays and the Toner Reload indicator blinks quickly

The imaging drum cannot be reloaded with toner at this time.

Er/31 and Er/34: The imaging drum cannot be reloaded because the imaging drum is full, the toner level is unknown, or the printer is busy.

Continue printing and wait for the Toner Reload indicator to turn white before reloading toner. If necessary, place the opened Toner Reload Kit in the original box and store it in a cool, dry place.

Er/32: The imaging drum needs to be replaced soon and cannot be reloaded. Continue printing until print quality becomes unacceptable or a Replace Imaging Drum message displays, and then replace the imaging drum.

For more information, go to Replacing the Imaging Drum.

Er/33: The previous Toner Reload Kit was not completely emptied into the printer. Reinsert the previous Toner Reload Kit, and then push the plunger down until it clicks.

If the previous Toner Reload Kit is not available, use the printer until the imaging drum is empty. Reload toner when +2 and the Toner Level Warning icon display on the Toner Level indicator.

For more information, go to Reloading Toner.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a good day

Irwin6

HP Support