Torn paper in fuser

[AStuf]

I have a paper jam error and can't get to the paper to pull it out.  Other posts say that I need to remove the fuser but I can't find the instructions.  Does anyone have a link to the 3201dw repair manual?

[Kuroi_Kenshi]

Hi @AStuf,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Turn off the Printer:

• Turn off the printer and unplug it from the power source to ensure safety while handling internal components.

Open Access Doors:

• Open the top cover or any other access doors to reach the internal parts where the paper jam might be located.

Remove Fuser Unit:

• If you need to access paper stuck in the fuser, you may need to remove the fuser unit.
• Typically, there are clips or screws holding the fuser unit in place. Consult your printer’s user guide for specific instructions on removing the fuser.

Clear Paper Jam:

• Gently pull the jammed paper out of the fuser and any other internal components. If the paper tears, ensure you remove all small pieces.

Reinstall Fuser:

• Once the paper is removed, reinsert the fuser unit back into its original position.

Restart the Printer:

• Power on the printer again and check if the error message is cleared and the printer resumes normal operation.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[Repairatrooper]

This product is nearly identical to the 4201 series product so the repair guide for that model should help you out. https://kaas.hpcloud.hp.com/pdf-public/pdf_9452560_en-US-1.pdf