• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
To resolve issues with 0xb90c05a4 error on your OfficeJet series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎07-12-2020 05:22 PM

HP Recommended
Product: HP P3005
Operating System: Microsoft Windows 7 (64-bit)

Experienced paper jamming on HP P3005 LaserJet. Installed a new Roller Kit -Transfer Roller,, D-shaped pickup roller, cassette paper pickup roller, separation pad assembly, and separation pad holder assembly. Now prints without jamming. However, now when I turn the printer on, printer from either tray, the paper guide part of Tray 1 (multipurpose tray) flaps for maybe 10 to 15 seconds and then stops - making a very noticeable flapping sound. Did not do this before installing the roller kit. Took out and reinstalled roller kit - securely. Same problem. Any suggested solutions? Here is a link to a video showing the problem. Thanks for any pointers. Driving me nuts!

https://drive.google.com/file/d/15zsO5H_D4YDXtqX4lD3kjuuQbpEEA8G4/view?usp=sharing

 

4 REPLIES 4

‎07-12-2020 06:04 PM

HP Recommended

Make sure that the flag on tray 1 is not stuck. It is to the left of the tray 1 pickup roller. Also make sure that the flag under the registration assembly is not jammed. 

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Was this reply helpful? Yes No

‎07-12-2020 07:03 PM

HP Recommended

VERY much appreciate the help. Looked at the flags as suggested. Also took the side door off, which was a job in itself. Someone suggested that a spring might have come off the "L" arm of the solenoid. Didn't see a problem. Looking everywhere. Getting to know my printer intimately, but still no solution to the flapping Tray 1. Flapping stops about 10 seconds after turning the printer on or after printing a page. I know everyone is busy, but if there are any other ideas for solving this problem please let me know. I will share what works with others in the forum.

Was this reply helpful? Yes No

‎07-12-2020 07:40 PM

HP Recommended

Do you get any error codes in the logs? 

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Was this reply helpful? Yes No

‎07-14-2020 03:23 PM

HP Recommended

Tried everything as suggested. Finally got everything back together. Same problem. Please see link in initial post for complete description and video of the problem. Whether turning the printer on, printing from either tray, the paper guide in the Tray 1 Multipurpose tray "flaps" or "lifts" up and down for about 10 seconds and then stops. No paper jams after installing a new roller kit. Prints fine from either tray. No error messages. Even shook the printer to see if I heard and springs or anything bouncing around. None. Quiet. Read somewhere that someone simply replaced their toner cartridge and the flapping stopped. I took the cartridge out and then turned on the printer. Same flapping even without the toner cartridge. I love this printer. Had it for years with no problems. Still prints beautifully. Just this one nagging issue. Don't want to spend $150 on a new toner cartridge just to see if this is the problem. Following is a link to a new close-up short video showing where the problem is - at least where the final result of the problem is. Any more ideas to try? Would hate to discard this printer. Thanks very much.

https://drive.google.com/file/d/1SlY4tDxlmcZzpb-hs0HCs6X4tjmm1BqO/view?usp=sharing

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.