Tray empty or open

[LydHar]

I have the Envy 5541. It continually says that the tray is empty or open when I attempt to print. It isn't! I've followed advice from other forums (the usual unplug, reboot, etc.) without success. This error message flags regardless of whether I try to print from my PC (Microsoft Office 13) or iPhone. For info., it will print a test page. 

[Nal_NR]

Hi @LydHar,

Welcome to the HP Support Community. 

I understand that you are getting a "Tray empty" error message and you have already done some preliminary troubleshooting.

Don't worry though as I have a few steps to determine the issue and find a solution as well,

Reset the printer.

Turn the printer on, if it is not already on.

Wait until the printer is idle and silent before you continue.

With the printer turned on, disconnect the power cord from the rear of the printer.

Unplug the power cord from the wall outlet.

Wait at least 60 seconds.

Plug the power cord back into the wall outlet.

   NOTE:

HP recommends connecting the printer power cord directly to the wall outlet.

Reconnect the power cord to the rear of the printer.

Turn on the printer,

Check the paper, and then reload it.

Adjust the paper settings in the print driver.

Clean the paper feed and pick rollers.

Click here and refer to the document to perform the above steps.

Hope this helps! Keep me posted for further assistance.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Nal_NR]

Hi @LydHar

As we did not hear from you, I'll be closing this case for now. Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us.