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‎12-30-2021 01:34 PM

HP Recommended
Product: HP Envy 6052

My brother in law bought this printer in which is was working fine for a while but then suddenly stopped working and gave to me to figure out. I see that every time I have turned on the printer, the orange light turns on as if the paper tray is open when it’s not. I’ve tried everything and even resetting the printer but does not do anything. Looking for the solution, I also came across that the warranty has expired. Does that have to do anything with this problem? What can we do to fix this printer? 

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2 people had the same question
2 REPLIES 2

‎01-06-2022 02:59 PM - edited ‎01-06-2022 03:02 PM

HP Recommended

@Gaby772

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, I understand you are getting an error a paper tray is open on your printer.

  • Did you make any changes to your printer?

Try updating the printer firmware and check if it helps.

  • Link to update the printer firmware.

Try the steps recommended from the link: Out of Paper' Error, Printer Does Not Pick Up Paper and 'Out of Paper' Error, Printer Does Not Pick Up Paper
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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‎02-21-2022 10:53 AM

HP Recommended

Envy 6022 Tray light is on but closed and has paper in it

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