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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎12-10-2021 08:48 AM

HP Recommended
Product: Envy 6032
Operating System: macOS 10.15 Catalina

My Envy 6032 printer has worked beautifully up until last night. It is now insisting that the tray is open, when it isn't open. I've run through the troubleshooting for this issue, I've tried unplugging the power cable and plugging it back in again after 60 seconds, etc. It is showing the orange light on the side, and also the red X. 

 

I've also read through solutions in the community, and can't see any broken tabs (also no idea how that would happen - I don't even think the printer had been touched before it threw up this error!)

 

The printer is within warranty (runs out in a couple of months). Help! I just want to be able to print! 

1 REPLY 1

‎12-15-2021 01:25 PM

HP Recommended

@IAmFrogPrincess

 

Welcome to the HP Support Community.

 

This might help you: https://support.hp.com/us-en/product/hp-envy-6000-all-in-one-printer-series/29256672/model/33518705/...

 

Also, try a firmware update: https://support.hp.com/us-en/document/ish_1776648-1643972-16

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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