Tray open message on HP office jet 5212. The tray is closing fine and there is nothing jammed.

[B409]

Tray open message on HP office jet 5212. Have checked for paper jams and the tray is working fine. Have updated firmware. Cannot get message to turn off 

[praveenbv]

Hi@B409,

Welcome to the HP Support Community!

Let's try to reset the Printer here:

    
    Reset the product
        ○ With the printer turned on, disconnect the power cord from the rear of the printer.
        ○ Unplug the power cord from the wall outlet.
        ○ Wait at least 60 seconds.
        ○ Plug the power cord back into the wall outlet.
        ○ Reconnect the power cord to the printer.
        ○ Turn the printer on. HP recommends plugging the printer directly into a wall outlet.
Also, try connecting the Printer to a different wall outlet directly.

               Hope this helps! Keep me posted.

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