Tri-Color Cartridge Problem

[JDubz]

Consistently see the error message "Tri-Color Cartridge Problem", even after replacing the cartridge and following all the recommended steps.

[Riddle_Decipher]

@JDubz

Welcome to HP Forums, 

This is a great place to get support, find answers and tips, 

Thank you for posting your query, I'll be more than glad to help you out 🙂 

As I understand the tri-color cartridge has an error, though its been replaced,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

• Have you attempted to perform a hard reset on the printer?
• Did you clean the electrical contacts, then remove and reconnect the cartridge?

While you respond to that, here's what you need to do:

(Let's start with the hard reset, mentioned below)

1. Turn the printer on, if it is not already on.

2. Wait until the printer is idle and silent before you continue.

3. With the printer turned on, disconnect the power cord from the rear of the printer.

4. Unplug the power cord from the wall outlet.

5. Wait at least 60 seconds.

6. Plug the power cord back into the wall outlet.

      NOTE:

   HP recommends connecting the printer power cord directly to the wall outlet.

7. Reconnect the power cord to the rear of the printer.

8. Turn on the printer, if it does not automatically turn on.

9. Wait until the printer is idle and silent before you proceed.

Try to print. If the issue persists, continue to the next step.

If the ink cartridge or carriage contacts are dirty, the printer might display an ink cartridge error. Unplug any cords connected to the printer, and then clean the electrical contacts on ink cartridges and carriage

1. Gather the following materials:

   • A clean, lint-free cloth

   • A clean, dry cotton swab

   • Distilled or bottled water

        CAUTION:

     Do not use platen cleaners or alcohol to clean the cartridge contacts. These can damage the ink cartridge or the printer.

2. Open the ink cartridge access door.

   The carriage moves to the center of the printer.

   Figure : Opening the cartridge access door

   

3. Wait until the carriage is idle and silent before you continue.

4. Disconnect the power cord and any other cables from the back of the printer.

5. Press down on the ink cartridge to release it, and then pull the ink cartridge out to remove it from its slot.

   Figure : Removing the ink cartridge

   

      CAUTION:

   Do not leave the ink cartridges outside of the printer for more than 30 minutes. If the ink cartridge is outside of the printer for too long, the ink can dry and clog the nozzles.

6. Hold the ink cartridge by its sides.

   Figure : Holding the ink cartridge by its sides

   

7. Inspect the ink cartridge contacts for ink and debris buildup.

8. Dip a clean foam-rubber swab or lint-free cloth into distilled water, and then squeeze any excess water from it.

9. Clean only the copper-colored contacts.

   Figure : Cleaning the contacts

   1. Copper-colored contacts

   2. Ink nozzles (do not clean)

10. Repeat these steps for the other ink cartridge.

11. Lightly moisten another cotton swab with distilled water, and then squeeze any excess water from the swab.

12. Use the swab to clean the electrical contacts in the carriage, located inside the printer.

    Figure : The electrical contacts in the cartridge slots

    

13. Wait 10 minutes to allow the ink cartridge and carriage electrical contacts to dry.

14. Hold the ink cartridge by its sides with the nozzles toward the printer, and then insert the ink cartridge into its slot. Make sure the icon on the ink cartridge matches the icon on the slot.

    Figure : Inserting the ink cartridge into its slot

    

15. Push the ink cartridge forward into its slot until it snaps into place.

    Figure : Snapping the ink cartridge into place

    

16. Repeat these steps for the other ink cartridge.

17. Close the ink cartridge access door.

    Figure : Closing the ink cartridge access door

    

18. Reconnect the power cord to the back of the printer.

19. Try to print again.

20. If you are still unable to print, repeat these steps to clean and reseat the cartridges. Multiple cleanings might be necessary to restore printing.

Try to print. If the issue persists, continue to the next step.

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: https://hp.care/2g582K7 - Step 5 Onward.

(By the end of this article all the issues should be resolved)

Keep me posted,

For I shall follow-up on this case to ensure the concern has been addressed, 

And your device is up and running again, 

that said, If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.