Trouble Printing Legal Paper from Tray 2

[higgybears]

Hi! 

Thanks in advance for any help you can offer...  two problems I need help with. I always use 8.5 x 11 cardstock in Tray 1 and 8.5 x 14 cardstock in Tray 2.

1. When I print a legal sized document- and have the setting on the printer set to Auto Select (for which tray to pull from)- it ALWAYS pull from Tray 1, not Tray 2 (which is the legal sized paper. I gave up on having it auto-select the correct tray, so each time I manually choose Legal under paper size- and Tray 2 in order for it to work. How do I get it work correctly without haivng to make these changes? Right now this is what I do... 

  First.... Printer Setup/Layout/Advanced/Legal

  Then... (Printer Setup)/Paper/Quality/Paper Source/Tray 2

2. My BIGGER problem is that the Media type or paper type for tray 2 will only let me choose "Plain Paper" not Card Stock. I'm printing full page color documents- so it makes a HUGE difference in the quality when I have it set to Cardstock vs Plain Paper  (under Best at the print quality option). It lets me make this selection for Tray 1 for regular sized paper, but not for legal for some reason. 

  * Following the steps listing in the first question, if I change Media Type to Cardstock, I get an error saying.. 

  "There are one or more conflicting settings. One of the conflicting settings is: 

    Input Tray- Tray 2

   Media Type- Cardstock

And then it makes me change it back to Plain Paper for it to print. But when I go this on Tray 1/Letter Sized Paper- it works just fine. I put the legal sized paper into Tray 1, and tried it that way- (Legal Size, Tray 1, Cardstock, Best), and it printed correctly. BUT, I want it to work with Tray 2. 

Any suggestions would be greatly appreciated! Thanks! 

Lauren

[DocCottle · Accepted solution]

Hey @higgybears,

Welcome to the HP Support Forums!

I see that you are having some issues with printing on cardstock from Tray 2 of your Officejet 8630 e-All-in-One Printer. The reason why you are having issues is because Tray 2 was designed to be able to handle plain paper only. HP recommends using only plain paper in the second tray. If you switch the paper in Tray 1 when you change jobs, you should not have any issues with the software.

Please let me know if this resolves your issues. If it does, please click on Accept Solution. If you appreciate my help, please click on the thumbs up icon. Both icons are below this post.