Trouble connecting HP 8710 to my Mac Computer.

[cuencagirl]

I am trying to connect an HP Officejet Pro 8710 to my Macbook Air.  I tried to download the software from the HP site,

but it doesn't finish downloading and says my printer is offline.  I connected the printer to my wifi network.  I have turned my computer off and on as well as the printer, and nothing is working.  Does anyone have any suggestions.  I have tried everything I know to do

[Raj1788]

@cuencagirl

Welcome to the HP Support Community

To provide you with an accurate solution, I'll need a few more details:

Is the copy working fine?

Make sure the printer and the MAC are connected to the same network.

If the copy is working fine follow the below steps.

Let's update the printer firmware and Mac software:

Update printer firmware

Update software on Mac 

Restart the printer and the MAC

Then, follow the below steps to remove the printer and add the printer as AirPrint.

Step 1: Remove multiple printers from the printer list

Check for multiple devices in the Printers list, and then remove any extra entries other than one in idle status.

1. Search the Mac for Print, and then click Print & Fax, Print & Scan, or Printers & Scanners in the list of results.

2. Find the printer names that match your printer from the list of devices.

   Figure : Printers and Scanner window with multiple names of a printer in the list

   

3. If you see multiple printer queues for the same printer, remove all extra printers by selecting them one at a time, and then clicking the minus button  at the bottom of the list. Leave one 'idle' printer in the list that matches your printer if available and use this printer as the Default printer.

4. Try printing again.

   • If the printer prints, you can stop troubleshooting.

   • If the printer remains offline or displays an error, continue to the next step.

Step 2: Delete the existing print queue and add the printer

Remove the printer queue from the list of printers, and then add it again. Doing so creates a new printing session.

1. Make sure your Mac is connected to the Internet.

2. In the Printers list, click your HP printer, and then click the Minus button  to delete it.

3. Click the Add button .

4. Find and select the name of your printer from the Printer list, and then click Add to add your printer. Do not select an HP Fax driver.

   Figure : Example of the printer selection list

   

5. Click Print Using or Use.

6. Select the name of your printer (if available) or AirPrint.

   Figure : Menu showing AirPrint selected

   

   Your new printer queue displays in the Printers list in an Idle status .

   Figure : Example of a newly added printer in the Printers & Scanners list

   

7. Try printing.

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)