• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
To resolve issues with error EBS00P0013 on HP Smart App: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎11-12-2018 06:25 PM

HP Recommended
Product: Office Jet 5740
Operating System: Microsoft Windows 7 (64-bit)

I have been able to print from my office jet through a wireless connection before. But recently it would not print. Went to my desktop and could not print from USB either. Removed printer software and installed lastest software and I can now print from desktop connected by USB. But I cannot connect to wireless network. I tried connecting from front panel and it finds my wireless network and I type in the password but it can not connect. The print report says it failed on connecting to network name but this has not changed. Not sure what to do next. The solution on print report is to check they match and they do.

1 REPLY 1

‎11-13-2018 06:34 PM

HP Recommended

@brucedautrich

Welcome to HP Forums, 

This is a great place to get support, find answers and tips to your technical queries.

 

Let's perform Restore network defaults

 

1. From the printer control panel, touch Setup and then touch Network Setup.

2. Touch Wireless Settings.

3. Touch Advanced Settings.

4. Touch Restore network defaults.

 

Restart the printer

 

Now try connecting the printer to the network.

 

If the issue persists, Click on this link: https://support.hp.com/in-en/product/hp-officejet-5740-e-all-in-one-printer-series/6617253/document/... and follow Changing from a USB to a Wireless Connection

 

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

Raj1788
I am an HP Employee 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.