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‎12-26-2021 04:41 PM

HP Recommended
Product: hp desk jet 2700
Operating System: Microsoft Windows 11

I was trying to get 2 copies of an item. After the first copy printed, the printer stopped and the(?) copy light started blinking. When I pressed that light my second copy came out. I never had this problem before. I recently updated to windows 11.

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎12-26-2021 05:08 PM

HP Recommended

Check and make sure that the paper size and type setting on your computer match the paper size and type settings on the printer itself and that both of these match the actual paper loaded into the printer. This behavior is common when there is a paper mismatch and the printer is waiting for you to click ok to accept the paper being used because it does not match.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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2 REPLIES 2

‎12-26-2021 05:08 PM

HP Recommended

Check and make sure that the paper size and type setting on your computer match the paper size and type settings on the printer itself and that both of these match the actual paper loaded into the printer. This behavior is common when there is a paper mismatch and the printer is waiting for you to click ok to accept the paper being used because it does not match.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Was this reply helpful? Yes No

‎01-07-2022 05:23 PM

HP Recommended

Thank you. You were correct. Even though I had not consciously changed the paper size, it was changed. I checked it and corrected the paper size.

 

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