Trouble initiating pringer

[KT4080]

HP ENVY PHOTO 7855 is stuck on the boost screen 

[Hawks_Eye]

Hi @KT4080 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

I understand how frustrating it is when your HP ENVY Photo 7855 gets stuck on the boot screen. Let's go through some HP-specific troubleshooting steps to resolve this issue.

Step-by-Step Troubleshooting for HP ENVY Photo 7855 Stuck on Boot Screen

 

1. Perform a Power Reset

• Turn off the printer and unplug it from the power source.
• Disconnect all cables (USB, Ethernet, etc.).
• Wait 2-3 minutes to allow residual power to drain.
• Press and hold the Power button for 15 seconds (while unplugged).
• Plug the power cord directly into a wall outlet (avoid power strips/surge protectors).
• Turn the printer back on and check if it boots past the loading screen.

2. Try a Semi-Full Reset

• Turn off the printer and unplug it.
• Press and hold the Back (↩️) and Cancel (❌) buttons.
• While holding both buttons, plug the power cord back in.
• Continue holding the buttons until the printer turns on and displays the reset menu.
• Select Reset or Semi-Full Reset from the menu.

3. Enter Recovery Mode

• Unplug the printer from power.
• Press and hold the Power button and Wi-Fi button (or Wi-Fi + Cancel on some models).
• While holding the buttons, plug the power cable back in.
• Release the buttons when the HP logo appears, and the printer may enter Recovery Mode.
• Follow any on-screen prompts to attempt a recovery.

 

Let me know if you need further clarification! I know how frustrating printer errors can be, but hopefully, this gets your HP ENVY Photo 7855 back up and running. 😊

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye