Trouble printing Envelops

[SamImnot]

I loaded No. 10 envelops in tray 2 and set the paper for tray 2 to No. 10 envelops, plain paper. In windows I have confirmed No. 10 envelops are selected. Initially, the printing was done on a sheet from tray 1, so I changed tray 2 to the default tray. The envelops either jam in the printer, or I get an error message that tray 2 is set for 8.5 x 11 sheets and not what I have loaded. I check and reset the paper setting for tray 2 to no avail. Any suggestions?

[Dragon-Fur]

@SamImnot 

Envelopes can be created manually or, for example, using Word > Mailings > Envelopes

The following examples provide a how-to example using Office Word.

Remember:

1. Envelopes should not be other than white (though you can add color, decorations, watermark to white envelope)
2. Envelopes should not be embossed, foil lined, or made of very thick paper.

Example - EWS > Settings > Preferences > Tray and Paper Management

EWS_9025_Preferences_Tray_and_Paper_Management_1

Example - Officejet Pro 9025 - Rabbits and Chickens #10 Envelope

Rabbits_and_Chickens_Test_Envelope_10_2

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet Pro 9025 All-in-One Printer 

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[SamImnot]

Great information and illustrations Dragon-Fur. I adjusted the embedded web server settings as shown, and confirmed I was using the correct settings in Word. The printer however, will only print on the paper in tray 1, and not the envelops in tray 2. I am using plain white standard envelops. If I take the paper out of tray 1 and try printing, I get an error message that the printer is out of paper. I tried setting tray 2 as the default tray and the printer still printed on paper from tray 1, or I got an error message that the printer was out of paper. I am stumped. How do I get the printer to select tray 2 which is the only tray that has the paper that is specified to be printed on, a # 10 envelop?

SAMIMNOT

[Dragon-Fur]

@SamImnot 

You are welcome.

Not sure about the trays, though I would guess you might be getting into trouble with how the trays are handled (selection as compared to choices / defaults).

Take a look at the EWS > Settings > Preferences > Tray and Paper Management > Advanced section

Make sure Tray 2 is not "locked".

NOTE that this is unlikely the source of the problem, but it is good to know / understand the setting and what it does...

9025_EWS_Preferences_Tray_and_Paper_Management_Advanced_1

What else?

It should not matter, but it might worth checking to make sure  Word > File > Print > Printer Properties > Shortcuts > Paper / Quality  > Source is set to "automatically" set the paper / tray.

Do this after you open the Word "new document" but before you start creating the Mailings > Envelope.

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[SamImnot]

Unfortunately, neither of your additional suggestions seem to be the problem either. Could this be a software issue, i.e. a glitch when the printer software was downloaded?

SAMIMNOT

[Dragon-Fur]

@SamImnot 

Yes, it could be a software problem.

Printer Software can get stuck.

Printer can get stuck.

Things can just go sideways when everything should be working.

Before you try uninstalling / installing the software, try the printer Print and Scan Doctor

For odd "offline" issues (true, not really your problem, but it is good to know about this version of the Doctor)

  HPPSdr_5.0.6.exe

• Download and Save the doctor to your computer
• Open File Explorer > Navigate to the folder in which you saved the file (likely Downloads)
• Execute the doctor – Answer any prompts /  let the process complete
• Restart the computer, log in, and wait for the final steps in the Doctor to finish.
• Check for any difference.

Original Notes – Contributed by ShlomiL

Paraphrased

Connection Issues

• Print and Scan Doctor Version 5.0.6 creates a secondary queue for printing with TCP/IP port.

After the Offline Doctor completes…

Verify / Adjust the “Default” printing device (Default Printer)

Settings > Devices > Printers and scanners

UNCHECK (clear box) Let Windows manage my default printer

Select (Left-Click) your printer from the list of printers > Manage > Set as Default

OR

Open Control Panel > icon view > Devices and Printers > Right-Click on printer > Set printer as Default

NOTES – Selecting Default Printer 

1. Do not select the printer marked as “Scan Only / DO NOT DELETE”
2. Do not select the printer marked as “Fax”

Example Default Printer:  Set “Default” Printer = HP OfficeJet Pro 9020 series PCL-3 (Net)

Reference:  HP Printers - Printer is Offline (Windows) > Step 2: Manually set the default printer

===========================================================================

Don't like that doctor?

FYI - the "latest" Doctor - can certainly be tried.  Not sure whether it would make a difference at this point...

The Doctor:  HP Print and Scan Doctor for Windows

Links to:  HP Printers - Using HP Print and Scan Doctor (Windows)

What about "a good kick" to reset the printer?

Reset / Restart

 Printer Turns Off Unexpectedly or Repeatedly

Complete   Step 2: Restart the printer

=================================================================

All else fails...

Preparation...

Create Restore Point

Before making any changes to your system, always create a Restore Point!

Stop / Exit all programs:  Browsers, games, Applications, etc.

Control Panel > icon view > System > System Protection > 

Click (Highlight) your main disk (C) > Select Create a Restore Point

OR

(As available)

Create a restore point now for the drives that have system protection turned on

Create

Full Feature Software

Open page, download-save the Full Feature Software to your computer

HP OfficeJet Pro 9020 All-in-One Print and Scan Driver and Accessories

Uninstall Existing Printer Software

Control Panel > icon view > Programs and Features >

Find / Select > Uninstall the printer software

If printer software will not uninstall, appears to be removed “but not”

Microsoft:  Fix problems that block programs from being installed or removed

After the software is removed, Restart the computer and log in

OR

If you want to hit it harder, add these checks - then Restart...

Check and Remove Section

NOTE:  After all checks > If any devices are removed, Restart the computer and log in

Check / Remove - Printer Drivers – Lurking in Devices and Printers

Control Panel > icon view > Devices and Printers

Left-Click on any unwanted Printer found in the Printers list

NEXT

(Top Ribbon) Click Print Server Properties > tab Drivers

Select each unwanted entry > Remove > OK to exit menu

Back in Devices and Printers > Right-Click on the printer > Remove Device

Check / Remove – Printer folder/files in C:\ ProgramData

Contributed by HP Support Agent  Betty0610

Open File Explorer > Navigate to C:\ProgramData > Open folder Hewlett Packard

Delete any Printer related folders / files

Check / Remove - Printer Software – Lurking in the Device Manager

Control Panel > icon view > Device Manager

Expand category Printers

If any unwanted printer name or “Unknown Device” is listed,

Right-Click on the printer / device > Uninstall

Expand category Imaging Devices

If any unwanted printer name or “Unknown Device” is listed,

Right-Click on the printer / device > Uninstall

Check / Remove  - Printer Software – Lurking in the User Account

Clear HP / files in Temp folder

Windows key + X + R (Run command) > type %temp%

Delete the files in the Temp folder (Ignore files that cannot be removed)

Clear HP Printer mention in AppData\Local\HP

Open File Explorer > Navigate to C:\Users\YourAccount\AppData\Local\HP

Remove / Delete any folder named for the printer you wish to remove

End Check and Remove Section

Restart the computer and log in

Next...

• Navigate to the folder in which you saved the software installation package (likely Downloads)
• Right-Click on the downloaded package and "Run as Administrator" to start the installation
• After the software is installed, Restart the computer and log in

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We are a world community of volunteers dedicated to supporting HP technology

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[SamImnot]

The problem was a software problem. Apparently the smart install just didn't install everything. Now I can print a letter and after it prints click on print again and change the paper settings to the envelope size and landscape orientation. Then click the back arrow to go back to the document, click on mailings/envelopes and print.

Problem solved!  Thanks Dragon-fur for your excellent help!

SAMIMNOT

[Dragon-Fur · Accepted solution]

@SamImnot 

You are welcome.

Excellent outcome.

Yes, when other options fail to correct the issue, it is time to reload the software.

I guess this means you do not need to see my custom background envelope. 

Smiling.

Stay Safe.

Thank you for participating in our HP Community.

We are a world community of volunteers dedicated to supporting HP technology

Click Thumbs Up to say Thank You.

Answered? Click "Accept as Solution" .