Trouble printing photos on HP 6830

[Nir4]

Hello,

I am trying to print 4x6'' photos on HP Premium Plus Photo Paper Glossy.

The photo comes out with only some of it printed, i.e., it's cut in the middle.

I tried several times and every time it cuts in an arbitrary location.

I loaded the paper according to instructions in manual, used all the needed settings (paper size, etc.).

I tried to calibrate and align the printheads, reset the printer, update the driver.

Nothing helped. I tried many photos and only once did it come out right.

I would very much appreciate the help.

Thanks,

Nir

[Echo_Lake]

@Nir4
Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help, I appreciate your efforts to try and resolve the issue. I have a few troubleshooting steps we could try to fix the issue:  

• Step 1: Load photo paper into the main input tray
• Step 2: Print the photo 
• Click here:https://support.hp.com/in-en/document/c03422222 to complete the troubleshooting steps (refer to Paper size: Select the paper size you loaded in the printer, such as 4 x 6, 5 x 7, or 8 x 10 paper.) 
• And, also refer to this link: https://support.hp.com/in-en/document/c04532078 HP Advanced Photo Paper Printing and Paper Handling Instructions.

YouTube Video: https://www.youtube.com/watch?v=MzFbSpBgmng How To Print Photos from Windows 10.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[Nir4]

Hi Echo_Lake,

Thanks for trying to assist.

Unfortunately, the steps you wrote to me didn't help.

I attached photos to show you the problem.

When I send the photo to print, it seems like the printer is working but the photo paper is not coming out,

until only a few seconds later, which results in a cut-off photo. There are also ink spreadings on the back.

You can see it in the photos I attached.

If you have any more ideas I can try, I would love to hear.

Thanks,

Nir

[Echo_Lake · Accepted solution]

@Nir4

Thank you for posting back. 

Are you able to make a copy?

While you respond to that, let's try these steps: https://www.support.hp.com/us-en/product/hp-officejet-pro-6830-e-all-in-one-printer-series/5390307/m... Print Quality Issues

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.