Trying to fix printer - Error constantly popped up and so reformatted now it won't print allignment

[Delakando]

Alright so I've been trying to get this printer to work for a while.
I've ready numerous copies of the SAME issue and the "Helpers" here have been pulling the same crap out of their own butts by claiming, "Reset the product". I've even found some that gave instructions to reformat and reinitialize the hardware and gave instructions to the person over PRIVATE MESSAGE instead of helping everyone else out here who had the SAME ISSUE!

Now I found out ON MY OWN how to reformat the printer and reinitialize it but I was using the instant ink program. So when I'm trying to connect the printer to the network I cannot because it won't allow me to use the instant ink cartridges .

So how do I get PAST the alignment page printing to be able to set up the network so I can try to verify that this printer is back up and running?

[Jay_G24]

Hi @Delakando,

I'd like to help!

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

Let me know. 

And, Welcome to the HP Support Community

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!

[Delakando · Accepted solution]

No. Hell no I'm not accepting your DM request.

I looked up all kinds of information on here how to FIX the error. All of which your "HP support" team basically said either two things, "Reset the printer by unplugging it and plugging it back in" or "Check your private messages and we'll resolve it there".

That isn't how this fixes the issue for everyone else having the SAME ISSUE!

I fixed it by going into the printer under settings and going down to FACTORY RESTORE. Not the NETWORK Factory restore but the entire PRINTER. Once the printer was completely restored it wouldn't let me go past the "Print Alignment" screen because I was using INSTANT INK. I couldn't set up the network until the print alignment screen was gone so I had to replace the cartridges with regular non-instant ink cartridges. Once it was fully connected to the network the issue that caused the blue screen was GONE.

I'm sick and tired of you useless support team giving these scripted answers. Your useless and not helping worth jack. I used to sell your HP printers happily and even went through many of your training courses but I cannot believe that you now go through this Warranty **bleep** where once the warranty goes out they have to pay to even ask a freaking question.

You guys are sad and pathetic looking for the way to keep sucking out money from your buyers. Absolutely pathetic!