Trying to print, Device Wants to fax

[LindaM84]

I've just installed my printer HP OfficeJet Pro 6978 and when attempting to print from apps like quickbooks and google chrome/gmail, it is asking me for fax information for the cover sheet?  I cannot find any setting to change/fix this?  Test pages and all setup pages printed fine and was able to print from excel.  Help?

[Dragon-Fur · Accepted solution]

@LindaM84 

For Chrome, you likely need to change the default printer device to be the printer (and not the fax).

Chrome Browser:

Open web page to be printed

 Chrome Settings > Print > Under Destination > Change > Select your Printer as the Default

Change / Check the Default printer on Windows

Control Panel > icon view > Devices and Printers >

Right-Click on your printer > Set as Default

Check / change printer in most applications / software

Make sure the printer you want is selected in Printer box

Reference and Resources – Places to find help, solve problems, and learn how to use your Printer

Clarification of terms and "what the printer can do" (Specifications)

Printer Homepage – “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Access to the Print and Scan Doctor (Windows), User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet Pro 6978 All-in-One Printer

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[LindaM84]

Thank you for the direction, which led me to find my error!!!

[Dragon-Fur]

@LindaM84 

Excellent.

You are welcome, Linda.

Stay Safe.

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.